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Q. What is a "major process"?

A. This is a process that requires a great deal of system resources, and therefore decreases the performance of your Mac while running. For that reason MacTuneUp allows only one major process to run at a time. During a major process, MacTuneUp cannot be closed, and you should not Force Quit the application if possible. Examples of major processes are the Maintenance Pilot, Trash and Backup.

A. Then the hidden Finder preference "Show hidden files and folders" is activated. Solution: Go to Settings->Finder and uncheck the "Show hidden files and folders" button or click the "Defaults" button, then restart the Finder or the computer.

A. This can be for several reasons:

1. The hard disk or partition was mounted after the application launch. In this case, click the rescan button to the right of the source disk list.

2. The hard disk name contains special (incompatible) characters. The solution would be to rename the hard disk (or partition) with Latin letters only (abc.), then click the "Rescan" button (to the right of the source disk list).

3. The hard disk has an unknown (incompatible) volume format. To ensure best compatibility (especially if you want to create a bootable backup), it is recommended to re-format the hard disk with the "Mac OS Extended" file system (using the "Disk Utility"). PLEASE NOTE: Most of the common external hard drives you can buy online or in retail are pre-formatted for PC systems, and therefore should be re-formatted to the "Mac OS Extended" format prior to using the drive...especially if you plan on creating bootable backups that will be saved to an external hard drive.

A. There are several possibilities for this:

1. The "Make bootable" option wasn't checked when starting the backup process.

2. The backup volume is not in a "Mac OS Extended" or "UFS" format.

3. Not all required system components were copied (important system components were removed from the copy list before making the backup).

4. There is not enough free disk space on the backup volume (after the backup process there should be at least 300 MB of free disk space).

5. Not all source system resources components were are allocated on a songle volume, and therefore did not get copied completely (incomplete backup).

6. The disk permissions on the backup volume are not correct. To repair the disk permissions, go to Maintenance->Maintenance Pilot, check the "Repair Permissions" button, select your backup volume from the list, then start the Maintenance Pilot (disk permissions can also be repaired using the "Disk Utility").

7. The disk permissions of the source system volume are corrupt, and therefore not all components could be copied properly. In this case, try to repair the disk permissions on the source disk and then perform a new backup.

A. In the unmodified copy item list, all files and folders on the first level (root level) of the source volume are listed. If you try to add an individual file or folder, which is inside a folder that already exists in the copy item list, the item won't be added because it will get copied anyway. Adding files or folders from other volumes, or items that are not on the first level of the source volume, can be done by:

1. By clicking the "Add..." button below the copy item list.

2. By doing a drag and drop from a Finder window to the copy item list.

If the new item doesn't already exist in the copy item list, and if the item is not located inside a folder that exists in the copy list already, the item will be added and marked up with "... " at the beginning of the the item path.

Example 1:
You want to create a clone of your hard drive, but don't want to copy all users folder, but only your own.
1. Choose the source and destination volume.
2. Remove the main "Users" folder from the copy item list (by selecting
    "Users" and clicking the "Remove" button below the list).
3. Add the individual user folder as described.

Example 2:
A user wants to create a simple backup of some individual folders.
1. Choose the source and destination volume.
2. Remove all (unwanted) items from the copy list (Select all->Remove)
3. Add the individual user folder as described.