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Product Questions

Q. What kind of email templates are included?

A. The template categories in EmailCampaign include Announcements, Letters, Newsletters, Press Releases, Promotions, Seasonal, Transactions, and Updates. Each category includes both HTML based templates (for visually stunning email messages) and Plain Text based templates (simple text based emails that all email clients support). The HTML based templates also feature left justified and center justified emails.

Q. How easy is it to change the templates so that my information shows up instead of the sample text?

A. EmailCampaign makes it incredibly easy to change the sample text. After the template first opens to the Preview tab (so you can see what it will look like in someone's Inbox, simply click the Message tab and you will notice all the sample text has been separated from the HTML code. You can then just highlight any sample text you want to change and type in your own information. Plain Text based templates are even easier since there is no additional code to look at, only the text in your email message.

Q. How do I create my Recipient mail list?

A. Once EmailCampaign is open, select the Recipients tab and then click the Import icon in the toolbar. This allows you to import the people in your Address Book with a simple click, or import people's contact information from the most popular email clients including Mail, Entourage, Eudora, PowerMail, and more. You can also drag and drop your own list directly into the Recipients window to instantly add contact information into your EmailCampaign list.

Q. Can I schedule when to begin sending my email?

A. Absolutely. EmailCampaign allows you to set the start time to begin sending out your message to the people on your mail list. Just choose "Schedule..." in the Delivery menu and adjust the date and time you want your campaign to begin. Then walk away and let the software take over. When the campaign has completed, EmailCampaign will email you a delivery report with a detailed summary of how many people your message was successfully sent to, how long it took, and more.

Q. I like the graphics and images that are included in the EmailCampaign templates. How do I make sure they show up in the email messages I send out?

A. For any image you want to use in your email messages, we recommend you upload them to your own server. All images included with the pre-designed templates are located in the Email Campaign Applications folder (Applications | Email Campaign | Components | Images).

If you have a website of your own, you would just add the EmailCampaign images to an image folder on your server; your webmaster will know what to do. Once these images have been uploaded, you will now need to link to them in the HTML code found in the Message tab. A good description of the steps involved in this is found in the Quick Reference Guide PDF, the included printed manual, or the Help file in EmailCampaign.

Q. Can I send out my message to anyone?

A. When sending out a campaign to a bulk mail list it is important to get it right. Most Internet providers don't allow you to just start sending out thousands of emails all at once at any time of the day; most have strict guidelines about how many emails can be sent in a certain amount of time, and what time of the day they can be sent. If your list is only a few hundred (and you think it will stay about this size), you probably don't have to worry too much. If your list is larger than a few hundred, or you intend to do regular email campaigns, you should call your Internet provider about setting up a business account or find out what you need to do in order to comply with their bulk mail policy.

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